Refund & Cancellation Policy

1. Policy Overview

At SandPra.Tournament, we aim to provide a seamless, transparent, and competitive eSports experience. This Refund & Cancellation Policy details the terms and conditions regarding entry fee payments, tournament slot cancellations, and refund processing for all eSports events hosted on our platform.

2. Entry Fee Terms & Non-Refundable Conditions

When a participant registers for a competitive tournament and pays an entry fee, a dedicated custom room slot is reserved exclusively for them or their squad. Once a slot is confirmed and the match proceeds as scheduled, entry fees are non-refundable under the following circumstances:

• Failure of the player or squad to join the designated custom room before the match start time.
• Player-side technical issues, including poor internet connectivity, ping spikes, device crashes, or game client updates.
• Disqualification resulting from cheating, hacking, smurfing, or violating platform fair-play rules.
• Voluntary withdrawal or change of mind after successful registration and slot allocation.

3. Full Refund Guarantee (Tournament Cancellation)

Refunds for cancelled events are automatically initiated back to the user's wallet or original payment account via Cashfree Payments within 3 to 7 business days.

4. Payment Processing & Duplicate Deduction Resolution

All online payment transactions are processed securely through Cashfree Payments India Private Limited. In the event of a payment discrepancy—such as a double deduction where money was debited from your account but the tournament registration failed—our system automatically reconciles the transaction.

If a duplicate payment is not auto-reversed within 24 hours, please contact our support team with your transaction details:

• Support Email: tournament@sandpra.com
• Subject Format: Payment Discrepancy - [Cashfree Order ID / Mobile]